Report a user
If someone uses Pair Up in a way that feels unsafe, pushy, or unrelated to heat safety, please report it. Include what happened and any details that may help review the issue.
Support
Get help, report concerns, and learn who built HeatSafe Phoenix.
This page is here to make support feel clear and trustworthy. Use it to report a Pair Up concern, flag a bug, ask a product question, or understand the purpose behind HeatSafe Phoenix.
Pair Up trust and safety
Pair Up is meant for structured heat-safety check-ins, not social matching. If someone asks for personal contact details, pressures you, or behaves in a way that does not feel safe, end the match and report it here.
HeatSafe Phoenix can review reports, but it does not provide live monitoring or emergency response. If you feel in immediate danger, seek urgent help and call 911.
Report a bug
If something is broken, confusing, or not working as expected, send a quick note. Screenshots, the page name, and what you were trying to do can help.
Ask for help
If you are unsure how to use HeatSafe Phoenix, need help with Buddy Check or Pair Up, or want to share feedback, you can reach out directly.
About HeatSafe
Why I made this
HeatSafe Phoenix was built to make dangerous heat days easier to understand and act on. The goal is a calm, simple tool that helps people see risk clearly, find support quickly, and remember to check on others.
I wanted HeatSafe Phoenix to feel useful in the moment, not overwhelming. Phoenix heat can affect daily decisions fast, so the product focuses on practical next steps, public resources, and careful language around safety.
Created by Charles Richards for the Codex Creator Challenge.
Safety disclaimer
HeatSafe Phoenix shares informational guidance and public resource links.
It is not medical advice, diagnosis, or emergency dispatch. Heat conditions can become serious quickly, especially for older adults, outdoor workers, children, and people with existing health concerns.
If symptoms feel severe, someone is confused, faints, has trouble breathing, or may be in immediate danger, seek urgent help and call 911.